Notice of Privacy Practices

Our Commitment to Your Privacy

We are committed to protecting the privacy and security of your protected health information ("PHI") in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), applicable federal regulations, and relevant state privacy laws, including California privacy laws.

We are required by law to:

• Maintain the privacy of your PHI
• Provide you with this Notice
• Follow the terms of this Notice
• Notify you if a breach of unsecured PHI occurs

What Information We Protect

Protected Health Information includes information that identifies you and relates to:

• Your medical condition
• Your prescription
• Your insurance eligibility
• Your order for medical equipment
• Your payment for healthcare-related services

This information may be maintained electronically, on paper, or verbally.

How We May Use and Disclose Your Information

A. Treatment, Payment, and Healthcare Operations

We may use and disclose your PHI for:

Treatment & Care Coordination

• Communicating with healthcare providers
• Verifying prescriptions
• Coordinating equipment delivery

Payment

• Billing insurance carriers
• Verifying coverage
• Collecting payment
• Processing claims and appeals

Healthcare Operations

• Quality improvement
• Training
• Audits
• Compliance reviews
• Business management

B. Additional Permitted Uses

We may also use or disclose PHI for:

• Appointment and delivery reminders
• Service communications
• Health-related products and services
• Legal and regulatory compliance
• Fraud prevention
• Public health reporting (when required)
• Law enforcement or court orders

Uses That Require Your Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice, unless permitted by law. You may revoke your authorization in writing at any time.

Your Rights Regarding Your Health Information

You have the right to:

• Access and Copies. Request access to or copies of your health information.
• Amendments. Request corrections to inaccurate or incomplete information.
• Accounting of Disclosures. Request a list of certain disclosures we have made.
• Confidential Communications. Request communications by alternative means or locations.
• Restrictions. Request limits on how we use or disclose your information (we are not required to agree).
• Paper or Electronic Copies. Request a paper or electronic copy of this Notice.
• Breach Notification. Receive notice if your unsecured PHI is compromised.

California Privacy Rights

If you are a California resident, you may also have rights under California law, including:

• Right to know what personal information is collected and used
• Right to access, delete, or correct personal information
• Right to limit the use of sensitive personal information
• Right to opt out of certain data sharing
• Right to non-discrimination

These rights apply in addition to your HIPAA rights.

How to Exercise Your Rights

To exercise your rights, contact us at:

We may require verification of your identity. We will respond within required legal timeframes.

Our Responsibilities

We will:

• Maintain reasonable safeguards
• Limit access to authorized personnel
• Train employees on privacy practices
• Enforce confidentiality policies
• Monitor vendors and partners

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

Changes to This Notice

We may update this Notice periodically. Updates will be posted on our website and will apply to current and future information.

Contact Information

For questions regarding this Notice: